interview
A class apart
Innovation is a relentless pursuit for every successful organization, cutting across geographies and industries. And many are driving disruptions by promoting intrepreneur teams too. Doug Hall argues this is a flawed approach, benefitting only a select few. Innovation needs to operate in a broader realm—one that encompasses all and promises a level playing field.
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Enforced downtime
A study by the Society of Human Resource Management shows that 17 percent of the organizations in the US allow sabbaticals. This trend is catching up in India too as many US- and UK-based multinationals operating in India have started offering such programmes to employees.*
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Soaked knowledge
If approached as an exercise in listening and learning, powerful conversations with clients and customers can offer long-term lessons. A challenging client may seem like an obstacle but can also turn out to be someone who will motivate you to do quality work, by giving eye-opening ideas and concepts. A radical new way of engaging with clients and customers, the SPONGE process focuses on listening as a means to gain diverse, insightful perspectives.
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