Archive

making it happen

Dean Lindsay, author of How To Achieve Big PHAT Goals, busts myths on achieving and setting targets.

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a glass apart

In recent years, India has been touted as one of the fastest growing economies in the world and stood fourth in 2017, with a forecast GDP growth of 7.2%.1 This has been possible, in part, due to the government’s initiatives to encourage foreign players to manufacture in India, of which Make in India is a shining example.
One such multinational that has long established its presence in the country is the 167-year-old global behemoth Corning Incorporated, which entered the Indian market in the 1980s to produce CRT glass for televisions. Since then, the company has achieved breakthrough success and has diversified its portfolio into optical fiber cable and connectivity solutions, high-quality emission products, specialized materials for the semiconductor industry, labware and solutions for life science research and bio production, and the internationally-renowned Gorilla® Glass. Today, Corning’s investments are well-aligned with the emerging market trends in the country.

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building blocks

“The human workplace is one that adapts, innovates fast, involves everyone, communicates, understands, and acts in perpetuity. It creates relationships rather than transactions.” Andy Swann, author of The Human Workplace, tells us why a people-centered approach to organizational development is an imperative for driving success.

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virtually yours

Eva, the chatbot built for HDFC Bank, addressed 2.7 million customer queries in a span of six months in 2017. According to Senseforth AI Research, over 5.3 lakh unique visitors on the bank website had 1.2 million conversations.* Chatbots have long been deployed in customer engagement initiatives successfully. Now, HR too is adopting the technology to improve employee experience.

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navigate with ease

Gartner predicts that, through 2017, 60% of big data projects will fail to go beyond piloting and experimentation, and will be abandoned.1 For an analytics project to truly deliver value, organizations should have a well-defined script in place.

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taking center stage

In an article in these columns, Chuck Wall, founder and chief executive officer of Marketpower Group, spoke about how too many companies are relying exclusively on data to explain what customers really need. Ironically, many have too much data to process and make actionable. But the quantitative is only one piece of the puzzle. The quality of customer experience also matters. Understanding customer 2.0 and delivering superior experience holds the key.

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unseen connect

According to Ang and Van Dyne (2008), Earley and Ang (2003)*, “cultural intelligence refers to an individual’s ability to function effectively across cultures—national, ethnic, organizational, as well as other types of culture.” This aspect assumes more relevance as organizations focus more on innovation to succeed in global markets.

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value in a digital world: dealing with innovation*

José Esteves is Professor of Information Systems at IE Business School in Madrid. He has a wealth of experience in the corporate world as an information system analyst and consultant for companies such as Ciba-Geigy and Sonae Group. He has been included in the 2017 Thinkers50 Radar list of the 30 management thinkers most likely to shape the future of managing and leading organizations.
Francisco J López Lubián is Professor and Head of the Area of Finance at IE Business School in Madrid, and an expert in financial valuation and analysis. He combines his teaching career with an intense career in business as a financial analyst at Hewlett-Packard among other relevant companies. He is a prolific author with seventeen books in his background and a regular contributor to leading newspapers including the Financial Times.

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taking the right lead

In the 2017 Thinkers50 Radar, Deborah Rowland was named one of the new generation of management thinkers changing the world of business.
She is the co-author of Sustaining Change: Leadership That Works, and now, Still Moving: How to Lead Mindful Change. Rowland is a thinker, speaker, writer, coach, and practitioner in the field of leading large complex change.
She has personally led change in major global organizations including Shell, Gucci Group, BBC Worldwide, and PepsiCo. She also founded and grew a consulting firm that pioneered original research in the field, the latest efforts of which were accepted as a paper at the 2016 Academy of Management. She now enjoys collaborating with a growing community of Still Moving change consultants, all dedicated to helping leaders lead change more effortlessly and responsibly.
Rowland has a double first in archaeology and anthropology from Cambridge University, and alongside her change consulting work around the world to CEOs and their teams from across all industries, and teaching change at schools such as Tuck School of Business at Dartmouth, she is also a member of the Archbishop’s Review Group into leadership development in the Church of England.

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ideas for the future

Des Dearlove and Stuart Crainer are the founders and directors of Thinkers50. Internationally recognized experts and commentators on management ideas, they are the authors of more than fifteen books available in twenty languages. Former columnists to The (London) Times, they are editors of The Financial Times Handbook of Management.

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