Archive

Recognizing Failure

In his book Business @ the Speed of Thought: Succeeding in the Digital Economy, Microsoft founder Bill Gates wrote, “Once you embrace unpleasant news, not as a negative but as evidence of a need for change, you aren’t defeated by

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A Class Apart

Agile execution is now a key differentiator of organizational success. Given this context, it is essential that the CEO is an experienced project manager too. Project managers are some of the best candidates to be CEO because to carry out their

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Doomed to Fail?

Driving a project towards its defined goals entails, a convincing purpose, clarity of scope and a definitive deadline. Without these, large transformation projects like Brexit stand a high chance of failure. In my research I looked at large projects and

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Building Winning Stores

Today, more and more customers are adopting digital platforms to make purchases. However, the most prudent approach would be to adopt an omnichannel strategy—one that makes use of the digital medium as well as traditional bricks-and-mortar stores. Digital adoption has

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A Culture Play

Leaders should understand the connection between organizational change and customer experience, which can be established if an enriching culture is fostered for employees to perform at their best. When I founded The Best Practice Institute, I launched it with Fortune

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