Posts From Editorial Team

building winning stores

Today, more and more customers are adopting digital platforms to make purchases. However, the most prudent approach would be to adopt an omnichannel strategy—one that makes use of the digital medium as well as traditional bricks-and-mortar stores. Digital adoption has

Read More

a culture play

Leaders should understand the connection between organizational change and customer experience, which can be established if an enriching culture is fostered for employees to perform at their best. When I founded The Best Practice Institute, I launched it with Fortune

Read More