communication

more than just hearing

Most of the time when we claim to be listening to someone as they speak, we are at least partially passive—if not showing a total lack of interest—or gathering our thoughts to respond to them. But as Richard M Harris points out in The Listening Leader, if listening is made an active, influential activity rather than a passive, compliant one, it can build more dynamic and trusting relationships that benefit all*—a lesson most apt for leaders who have to take everyone along in their journey.

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