cover story

nurturing a Store No. 8

In a marketplace largely disrupted—and now hegemonized—by the digital revolution, is it the end of the road for traditional retailers? The authors make a case that organizations that focus on where the sector is headed in the future, and accordingly

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a case for a sounding board

A leadership position undoubtedly brings with it enormous power and authority; and ironically, a deep sense of insecurity too. Having hardly anyone to connect with and share ideas and thoughts could aggravate this feeling. That is when a coach could

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Sole sentinel

 “Leaders change organizations. And it takes a Virtuoso leader to change an organization in the most positive way.” Fred Kiel, author of Return on Character, told The Smart Manager in an earlier interview. It is yet another dimension of leadership

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let in loneliness

Leadership and loneliness are inextricably intertwined, but that’s not always a bad thing. Enterprising leaders should embrace their isolation and view it as a source of inner strength, as well as an opportunity to elevate their personal and professional growth.

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going it alone, together

  The perceived halo of success and enterprise, many a time, masks the true picture beneath—of entrepreneur loneliness. The reasons are: the unique scenario in which they operate, the decision-making responsibility they have to shoulder, and, most importantly, their not

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the bedrock

As many business examples the world over have proven, the implications of an integrity deficit are humungous. Leaders hold the most responsibility to walk the talk on candor and truthfulness and spread these values within the organization and beyond. The

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no triangles

Harmony may seem to be too enticing a prospect to be ignored, but it is hardly the mark of a robust organization. Leaders who pursue it mindlessly risk losing the value integrity and respect can bring. Integrity is critical to

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bend, blend, break, build…

Amidst the multiple debates about its efficacy and perceived superiority vis-a-vis human intelligence, AI seems to assume a ‘non-human’ dimension. What is perhaps being lost upon many is: the focus has to be on how to combine AI with human

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symbiotic relationship

No doubt AI has made massive strides and is continuing its relentless march. But those who extol its deep impact tend to forget there is no AI without HI. AI is but an artificial version of human intelligence, less impactful

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the unconscious impact

Psychologist Joseph LeDoux refers to bias as our human “danger detector,” as it provides a quick way to insure our safety. We make fast judgments about what is “normal” and what isn’t and often this works in our favor.1 As humans, unconscious biases are formed at an early age—we make categories and sort people into groups. These biases operate outside logic and heavily influence the way we make decisions.

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