delivering delight

The online ‘grocery ordering’ business in India has not taken off like some others such as apparel, electronics, etc. It is riddled with many challenges, some of them unique—the need for cold storage—to maintain the quality of perishable products such as fish and vegetables. However, things are now looking bright for this sector which is projected to grow by around 38%.1
India was the fifth largest market in Asia Pacific for online grocery retailing standing at $135mn in 2016.2 Many players are now operational in this space and are working on different business models. Grofers, a mobile and web application is setting the benchmark for service delivery and customer satisfaction. We speak to Albinder Dhindsa, Co-founder and CEO, Grofers to know more about their zest to make a mark in this category.