HR

Positive Vibes

The workings of the mind are mostly studied to see why things go awry. Instead, studying how and why things do not go wrong could help us find the factors that pave the way for success. Such an approach could

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Mindset matters

Umpteen studies have been conducted and reams written about the complexity of the human mind; and all of it points to the immense potentiality hidden in its deep recesses. When we know it is the mind that shapes our thoughts and actions, it is not too hard to understand the benefits of a winning mentality.

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Path to productivity

The annual drill of performance reviews leaves many employees disillusioned—they end up considering their organizations as being biased and lacking transparency. And ironically, this happens even as many firms strive to be fair to the core. A diligent way out of this blame game could be to deviate from the oft-trodden path, and capture the positive aspects of employee experiences and see how these can be replicated.

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A measured step

Employee turnover is expensive. Replacing an employee who quits costs, on average, 21% of their annual pay. While it’s tempting to dismiss turnover as a fact of life in today’s fast-moving job market, new research shows otherwise.* Compensation could be a strategic tool for talent retention, especially when the going is tough.

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A journey together

As per Gallup’s 2017 State of the Global Workplace report, worldwide, the percentage of adults who work full time for an employer and are engaged at work—they are highly involved in and enthusiastic about their work and workplace—is just 15%. Though engagement levels vary considerably by country and region, in no country does the proportion of the employed residents who are engaged in their job exceed about four in ten. Leaders and HR managers need to abandon outdated practices and forge a new path to build an engaged and high-performing workforce.

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building blocks

“The human workplace is one that adapts, innovates fast, involves everyone, communicates, understands, and acts in perpetuity. It creates relationships rather than transactions.” Andy Swann, author of The Human Workplace, tells us why a people-centered approach to organizational development is an imperative for driving success.

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virtually yours

Eva, the chatbot built for HDFC Bank, addressed 2.7 million customer queries in a span of six months in 2017. According to Senseforth AI Research, over 5.3 lakh unique visitors on the bank website had 1.2 million conversations.* Chatbots have long been deployed in customer engagement initiatives successfully. Now, HR too is adopting the technology to improve employee experience.

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hard to measure?

Growth and profitability are an outcome of productivity which in turn is influenced by employee happiness and satisfaction. Studies by independent financial analysts show that publicly traded ‘100 Best Companies to Work For’ consistently outperform major stock indices by a factor of 2*. This points to the fact that companies that aim at high performance cannot afford to ignore measuring employee happiness. Technological advancements have now made measuring this key metric all the more easier and accurate.

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nature matters

Attrition has always been expensive for companies, but in many industries the cost of losing good workers is rising, owing to tight labor markets and the increasingly collaborative nature of jobs. (As work becomes more team-focused, seamlessly plugging in new players is more challenging.) Thus companies are intensifying their efforts to predict which workers are at high risk of leaving so that managers can try to stop them.*
External factors definitely influence attrition rates, but what about one’s psychological moorings?

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the digital shift

… technology will radically disrupt HR in the near future. Indeed, it is already changing the way HR works and the role it plays and opening the door to a new type of “digital HR” function.1 The rise of digital and social media is changing the dynamics of HR and creating new ways of hiring, engaging, and retaining employees.

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