Customer-centricity has been core to the company’s culture, says Sudhir Goel, Acer India.
Anil Makhija and Komal Chainani, BookMyShow, elaborate the customer philosophy that
is driving the company’s growth.
Jack Uppal, General Motors India, tells us how the brand has accelerated its efforts to deliver superior customer service—from partnering with Amazon to implementing the nationwide Chevrolet Complete Care program.
Arun Malhotra of Nissan Motor India explains why customer service can be the differentiating factor in a highly competitive marketplace.