Tag "chatbots"

Chatbots will transform user interaction

Artificial intelligence (AI) created a loud buzz in the world of technology. We have witnessed a dramatic rise in its usage, not only impacting the internet and software industry but also in other verticals like healthcare, automobile, manufacturing, and more. AI is no longer a futuristic technology; it is now used in several industries. Here are trends we will see in two such industries.

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virtually yours

Eva, the chatbot built for HDFC Bank, addressed 2.7 million customer queries in a span of six months in 2017. According to Senseforth AI Research, over 5.3 lakh unique visitors on the bank website had 1.2 million conversations.* Chatbots have long been deployed in customer engagement initiatives successfully. Now, HR too is adopting the technology to improve employee experience.

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