Tag "chatbots"

chatbots will transform user interaction

Artificial intelligence (AI) created a loud buzz in the world of technology. We have witnessed a dramatic rise in its usage, not only impacting the internet and software industry but also in other verticals like healthcare, automobile, manufacturing, and more. AI is no longer a futuristic technology; it is now used in several industries. Here are trends we will see in two such industries.

Read More

virtually yours

Eva, the chatbot built for HDFC Bank, addressed 2.7 million customer queries in a span of six months in 2017. According to Senseforth AI Research, over 5.3 lakh unique visitors on the bank website had 1.2 million conversations.* Chatbots have long been deployed in customer engagement initiatives successfully. Now, HR too is adopting the technology to improve employee experience.

Read More