Tag "efficiency at work"

more than just hearing

Most of the time when we claim to be listening to someone as they speak, we are at least partially passive—if not showing a total lack of interest—or gathering our thoughts to respond to them. But as Richard M Harris points out in The Listening Leader, if listening is made an active, influential activity rather than a passive, compliant one, it can build more dynamic and trusting relationships that benefit all*—a lesson most apt for leaders who have to take everyone along in their journey.

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