Tag "employee engagement"

virtually yours

Eva, the chatbot built for HDFC Bank, addressed 2.7 million customer queries in a span of six months in 2017. According to Senseforth AI Research, over 5.3 lakh unique visitors on the bank website had 1.2 million conversations.* Chatbots have long been deployed in customer engagement initiatives successfully. Now, HR too is adopting the technology to improve employee experience.

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the digital shift

… technology will radically disrupt HR in the near future. Indeed, it is already changing the way HR works and the role it plays and opening the door to a new type of “digital HR” function.1 The rise of digital and social media is changing the dynamics of HR and creating new ways of hiring, engaging, and retaining employees.

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